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Beginning Nov. 16 - Jan.16, students, parents and teachers across Illinois will participate in the 4th annual statewide Illinois 5Essentials Survey.

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HelpDesk - District Technology Support

The District's Helpdesk is centrally located at 760 W. Exchange Street in the lower level Technology Corridor. All functions of Helpdesk support are managed directly by the District’s Technology Department.
The Helpdesk is a centralized point of contact for all District Technology requests. These requests include support for all computer desktops, servers, desktop configurations, Network Operating Systems support, server configurations, software applications running on District computers, and Cisco telecommunication devices and applications.
The Helpdesk tracks and resolves approximately 600 tickets on a monthly basis. Helpdesk technicians are assigned tickets as they come in and are responsible for reviewing, troubleshooting, updating the progress, and resolving the request.
Helpdesk Technicians are dispatched throughout the school buildings to resolve requests and for quality assurance checks on a daily basis. Additionally, remote control tools are utilized in the network enterprise which allows Helpdesk staff to diagnose, train, and resolve issues from the central Helpdesk location which can shorten resolution times.

To open a Helpdesk ticket:
Call (708) 367-2930
Or e-mail

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Crete-Monee School District 201-U 1500 Sangamon Street, Crete, IL 60417 Phone: 708-367-8300 Fax: 708-672-2698